ResourceFull, created by AnnieCannons, empowers survivors of human trafficking through an interactive digital platform offering local services, educational tools, and support networks.
During my 12-week internship at AnnieCannons as a User Experience Designer, I was responsible for expanding ResourceFull through: redesigning the Services screen, organizing program information based on color coded filter tags, and most importantly, implementing a new feature called MyMatches that allows survivors to find resources faster by building out their profile details.
Role
UX Designer
Timeline
June 2024 - August 2024 (10 weeks)
Reflecting On....
Usability testing
While conducting usability test sessions in the last four weeks of my internship, I was starting to get interesting feedback and insights from the participants. However, I was not able to conduct as much user testing sessions as I wanted due to time constraints.
If I had the time, I would have put more effort into conducting more user tests and making sure that the ResourceFull team had enough information in order to move forward to further developing MyMatches as a cohesive and complete app feature.
Execution
I spent a lot of time going back to the drawing board during early user tests because after getting feedback from participants, I would often think of a new design approach that could be closer to the ideal solution.
I learned that getting feedback early and often was important because it guided me toward simpler implementations; that by the final Figma prototype was presented, felt more comforting and warm to the participants. Despite the struggles, I am happy with my contributions as I’ve gained new confidence in following the UX process and implementing my research into execution.
Potential Next Steps
If I had more time as a UX Design Intern at ResourceFull/AnnieCannons, these would be my potential next steps:
> Create more complex interactions on Figma prototype for unauthenticated users
> Implement high-contrast visual icons within filter tags in order to account for red-green colorblind users
> Redesign program cards based on feedback - adding new interactive accordion for additional program details/filter tags
> Coordinate more usability testing sessions based on insights and feedback gathered
> Communicate with ResourceFull engineers to anticipate issues or concerns in adding features based on the redesigns.